Kylie Havelock – Medium

Kylie Havelock

Product strategy: year 1 update

Our progress and what we’ve learned so far

May 31, 2022

Product strategy: year 1 update

May 31, 2022

Published in
We are Citizens Advice

How we’re advancing equity, diversity and inclusion in our Design, Data and Technology team

Career coaching and professional development for women and non-binary team members

Sep 30, 2021

How we’re advancing equity, diversity and inclusion in our Design, Data and Technology team

Sep 30, 2021

Published in
We are Citizens Advice

We’re hiring a Product Lead

Join our mission and lead the tailored, tactical advice workstream of our product strategy

Jun 24, 2021

We’re hiring a Product Lead

Jun 24, 2021

Published in
We are Citizens Advice

Product strategy 2021 to 2023

Setting the direction for our product and platform teams at Citizens Advice

Mar 25, 2021

Product strategy 2021 to 2023

Mar 25, 2021

We’re hiring a Product Lead to transform our remote advice platforms

Our goal is to apply a product mindset and user-centred design to phone, webchat, email, and video advice to achieve a seamless user…

Nov 10, 2020

Nov 10, 2020

We’re hiring two leadership roles to deliver seamless, user-centred services

Our team works across the entire organisation, designing services and products for millions of clients. Our mission is to design inclusive…

Jul 9, 2020

We’re hiring two leadership roles to deliver seamless, user-centred services

Jul 9, 2020

Through crisis and beyond: join us now

Help the country through coronavirus and build a better Citizens Advice for the future

Apr 3, 2020

Apr 3, 2020

We’re hiring a Product Lead for our new content platform

Our online advice helps 29 million people every year. Our vision is “the freedom to create great services and innovate with ease”.

Feb 8, 2020

We’re hiring a Product Lead for our new content platform

Feb 8, 2020

We’re hiring a Lead for our User Research community

Our user researchers work across every part of our organisation. Our goal is to understand how we can adapt to meet the changing needs of…

Jan 13, 2020

We’re hiring a Lead for our User Research community

Jan 13, 2020

What does good product governance look like?

In this blogpost I’ll talk about how we designed a new governance model for our products at Citizens Advice, and what we hope the outcomes…

Jan 8, 2020

What does good product governance look like?

Jan 8, 2020

Kylie Havelock

Kylie Havelock

Director of Product & Platforms @CitizensAdvice. Prev @GDS_GC @Justice_Digital. Board @LocalWelcome. Fellow @CloreSocial.

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