Kylie HavelockProduct strategy: year 1 updateOur progress and what we’ve learned so far12 min read·May 31, 2022----
Kylie HavelockinWe are Citizens AdviceHow we’re advancing equity, diversity and inclusion in our Design, Data and Technology teamCareer coaching and professional development for women and non-binary team members3 min read·Sep 30, 2021----
Kylie HavelockinWe are Citizens AdviceWe’re hiring a Product LeadJoin our mission and lead the tailored, tactical advice workstream of our product strategy5 min read·Jun 24, 2021----
Kylie HavelockinWe are Citizens AdviceProduct strategy 2021 to 2023Setting the direction for our product and platform teams at Citizens Advice9 min read·Mar 25, 2021----
Kylie HavelockWe’re hiring a Product Lead to transform our remote advice platformsOur goal is to apply a product mindset and user-centred design to phone, webchat, email, and video advice to achieve a seamless user…4 min read·Nov 10, 2020----
Kylie HavelockWe’re hiring two leadership roles to deliver seamless, user-centred servicesOur team works across the entire organisation, designing services and products for millions of clients. Our mission is to design inclusive…5 min read·Jul 9, 2020----
Kylie HavelockThrough crisis and beyond: join us nowHelp the country through coronavirus and build a better Citizens Advice for the future2 min read·Apr 3, 2020----
Kylie HavelockWe’re hiring a Product Lead for our new content platformOur online advice helps 29 million people every year. Our vision is “the freedom to create great services and innovate with ease”.4 min read·Feb 8, 2020----
Kylie HavelockWe’re hiring a Lead for our User Research communityOur user researchers work across every part of our organisation. Our goal is to understand how we can adapt to meet the changing needs of…5 min read·Jan 13, 2020----
Kylie HavelockWhat does good product governance look like?In this blogpost I’ll talk about how we designed a new governance model for our products at Citizens Advice, and what we hope the outcomes…5 min read·Jan 8, 2020--2--2