Career coaching and professional development for women and non-binary team members — At Citizens Advice we’re committed to increasing the representation of women and non-binary people in our design, data, and technology roles, and to creating a more inclusive working environment. …

Join our mission and lead the tailored, tactical advice workstream of our product strategy — ➛Take me to the job application [Closing date 6th August] As communities across England and Wales struggle through the COVID-19 crisis, the work of Citizens Advice has never been more important. Our charity was founded in the understanding that we live in an unequal society that has implications for marginalised people — and we’re at the frontline of helping those…

Setting the direction for our product and platform teams at Citizens Advice — [Update: see this blogpost from May 2022 for a Year 1 update on progress] This strategy explains what we’re going to do to transform Citizens Advice products and platforms over the next three years. …

Our goal is to apply a product mindset and user-centred design to phone, webchat, email, and video advice to achieve a seamless user journey across all channels — ➛ Take me to the job application ➛ Chat to Kylie about the role We’re looking for an experienced hands-on senior product person to lead a multidisciplinary, cross-functional team which will transform our adviser-enabled channels* at Citizens Advice. This team will deliver a sustainable, user-led approach to advice-giving on telephone…

Our team works across the entire organisation, designing services and products for millions of clients. Our mission is to design inclusive and effective ways of solving complex problems. — We have two exciting leadership roles coming up in the Customer Journey, each with an ambitious and mission-driven remit. ➛Take me to the job applications [Closing date 26th July] Product Design Lead and Seamless Customer Journey Lead

Help the country through coronavirus and build a better Citizens Advice for the future — At this time of national crisis, your skills are needed more than ever. Citizens Advice are looking for designers, researchers, and digital specialists to join our mission and help the most vulnerable. In these unprecedented times, Citizens Advice are at the frontline of helping people to face the challenges presented…

Our online advice helps 29 million people every year. Our vision is “the freedom to create great services and innovate with ease”. — ➛Take me to the job application [Closing date 23rd February] ➛Chat to Kylie about the role We’re looking for an experienced and practicing senior product person to lead a multidisciplinary team working on our content platform at Citizens Advice; delivering a sustainable, user-led approach to the provision of advice content. The team are at the heart of our organisation’s ambition to deliver our vision for 2022.

Our user researchers work across every part of our organisation. Our goal is to understand how we can adapt to meet the changing needs of our clients across all parts of our service. — ➛Take me to the job application [Closing date 2nd February] ➛Chat to Kylie about the role We’re looking for an experienced and empathetic user researcher to lead our community at Citizens Advice. You’ll manage a multi-level team of user researchers working across the organisation, collectively delivering a sustainable, user-led approach to advice. …

In this blogpost I’ll talk about how we designed a new governance model for our products at Citizens Advice, and what we hope the outcomes will be. — Digital and design teams like ours work differently to the rest of our organisation. We plan and re-plan in shorter cycles. We make rapid data-driven decisions to allow our product teams to move quickly, and can deploy changes and improvements to services within hours.