Our goal is to apply a product mindset and user-centred design to phone, webchat, email, and video advice to achieve a seamless user journey across all channels — ➛ Take me to the job application ➛ Chat to Kylie about the role We’re looking for an experienced hands-on senior product person to lead a multidisciplinary, cross-functional team which will transform our adviser-enabled channels* at Citizens Advice. This team will deliver a sustainable, user-led approach to advice-giving on telephone…