Kylie HavelockProduct strategy: year 1 updateOur progress and what we’ve learned so farMay 31, 2022May 31, 2022
Kylie HavelockinWe are Citizens AdviceHow we’re advancing equity, diversity and inclusion in our Design, Data and Technology teamCareer coaching and professional development for women and non-binary team membersSep 30, 2021Sep 30, 2021
Kylie HavelockinWe are Citizens AdviceWe’re hiring a Product LeadJoin our mission and lead the tailored, tactical advice workstream of our product strategyJun 24, 2021Jun 24, 2021
Kylie HavelockinWe are Citizens AdviceProduct strategy 2021 to 2023Setting the direction for our product and platform teams at Citizens AdviceMar 25, 2021Mar 25, 2021
Kylie HavelockWe’re hiring a Product Lead to transform our remote advice platformsOur goal is to apply a product mindset and user-centred design to phone, webchat, email, and video advice to achieve a seamless user…Nov 10, 2020Nov 10, 2020
Kylie HavelockWe’re hiring two leadership roles to deliver seamless, user-centred servicesOur team works across the entire organisation, designing services and products for millions of clients. Our mission is to design inclusive…Jul 9, 2020Jul 9, 2020
Kylie HavelockThrough crisis and beyond: join us nowHelp the country through coronavirus and build a better Citizens Advice for the futureApr 3, 2020Apr 3, 2020
Kylie HavelockWe’re hiring a Product Lead for our new content platformOur online advice helps 29 million people every year. Our vision is “the freedom to create great services and innovate with ease”.Feb 8, 2020Feb 8, 2020
Kylie HavelockWe’re hiring a Lead for our User Research communityOur user researchers work across every part of our organisation. Our goal is to understand how we can adapt to meet the changing needs of…Jan 13, 2020Jan 13, 2020
Kylie HavelockWhat does good product governance look like?In this blogpost I’ll talk about how we designed a new governance model for our products at Citizens Advice, and what we hope the outcomes…Jan 8, 20202Jan 8, 20202